Posted: 27 June 2022

Sales Coördinator – Covestro

Location: Waalwijk, The Netherlands
Hours: 40

Position purpose

To support the planning, coordination and success control of measures in customer-related day-to-day business, to ensure an appropriate customer experience (based on customer segmentation) and to solve problems and minimize hurdles for customers by building the bridge between Account Managers, Customer Order Management and other internal stakeholders.

Value-added to the success of the company – what are the main objectives of this function

  • Planning coordination and success tracking of measures in customer-related business
  • Maintenance of operative sales planning and product allocation (APO) depending on given market situation and support of annual budgeting
  • Commercial and system-technical handling of complaints, including commercial statements and costs incurred in the complaint tool/CRM
  • Approvals of extra costs incurred within Customer Order Management
  • For Key Accounts: analyze sales reports/data to support account managers in their area of responsibility (strategic account development, defining opportunities & threats), internal documentation/ support, compliancy related topics
  • Continuous work and process improvement, digitization and automation of processes applying lean principles, active participation in team QRMs, analysis of customer complaints/ interruptions based on established KPIs, and data
  • Consistent implementation/application of current business models and business rules
  • Consistent adherence to the internal QM processes
  • Compliance with legal and Covestro-specific requirements according to training and specifications by the supervisor
  • The position has numerous interfaces to other areas such as Supply Chain& Logistics, Regional Product Management, Integrated Planning & Supply
  • Continuous improvement of CA S&MD EMLA sales processes

Specialized tasks for appointed Sales Coordinator specialists:

  • Pricing:
    • Maintenance of prices, price changes, rebates in SAP-system including creation of credit and debit notes via retroactive billing
    • Creation and monitoring of bonus accruals and calculation of global and regional rebates
  • Key user/ Master data
    • Posting and maintenance of CDS offers for all ML2s (preparation done in ML2)
    • Data structure for sales reporting (CH3 / CPR) – Rules & maintenance, Change of Masterdata between ML2

For more information about this vacancy contact recruiter Raphaël at +31 6 18698563/

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