Posted: 14 February 2022

HR Operations Specialist – Astellas

Location: Meppel, The Netherlands
Hours: 40

Purpose of the position

  • The HR Operations Specialist is responsible for providing case management support to employees and
    managers which have been escalated by the HR Service Delivery Team
  • The role will also involve partnering with HRBPs and CoEs to support the execution of business change
    projects and delivery of cyclical HR processes
  • The role will report to the HR Operations Specialist Lead and will work closely with other HR Operations
    teams, across the broader HR function and directly with the business.

Key Accountabilities

  • Accountable for the provision of sound advice and guidance provided to managers and employees
    on a variety of case management issues
  • Accountable for managing a portfolio of business change and in-country projects in collaboration
    with HRBPs
  • Accountable for providing support to HRBPs and CoEs to execute the delivery of cyclical HR

Key Deliverables

Case management

  • Provide solutions to resolve case management queries escalated from the Service Delivery Team
  • Provide advice, guidance and support to managers and employees on case management issues (i.e.
    underperformance, disciplinary, grievance and sickness absence) and policy interpretation
  • Identify and analyse legal and compliance risks in employment situations and partner with the HR
    Business Partner & Employee Relations team to mitigate accordingly
  • Keep up to date with employment law and employment law trends
  • Monitor and track trends in case management query to proactively identify issues and identify
    opportunities to overcome these trends
  • Escalate complex case management queries to HRBPs & Employee Relations as appropriate

Execution of business change projects

  • Collaborate with Subject Matter Experts and HRBPs to deliver end-to-end business change projects
    (e.g. business restructure)
  • Work closely with broader HR Project teams to deliver in-country project work
  • Manage multiple projects; identifying risks, dependencies, overlaps and conflicts (both within and
    outside of HR) and ensuring deadlines and deliverables are met
  • Maintain a mindset of continuous improvement to identify opportunities to improve the services
    provided by HR

Delivery of cyclical HR Processes

  • Collaborate with HRBPs and Centres of Expertise to execute and deliver cyclical HR processes (e.g.
    talent, performance and reward cycles)
  • Act as a thought partner to HRBPs and Centres of Expertise to ensure that EMEA-wide solutions work
    locally and that local HR requirement are met
  • Execute activity on behalf of Centres of Expertise teams for processes that are outside of the scope
    of services provided by the Shared Service Centre


  • Education – Bachelor Degree
  • Years of working experience: 5+ years
  • Experience in managing high-risk employment-related cases from intake to investigation to resolution
  • Strong analytical skills and ability to exercise sound judgement based on policies, procedures, practices and risk factors
  • Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
  • Self-starter and ability to manage a workload of varying complexity to a high standard
  • Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific
    experience in HR process design, transaction support and employee administration
  • Fluent in English and at least one other European language
  • Demonstrated knowledge of Project Management Tools and Techniques
  • Continuous Improvement knowledge
  • Personal computer skills, including MS Office and Outlook
  • A broad understanding of the HR employee lifecycle

For more information about this vacancy, contact recruiter Raphaël +31 6 18698563

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