Purpose of the position

The HR Operations Specialist is responsible for providing case management support to employees and
managers which have been escalated by the HR Service Delivery Team
The role will also involve partnering with HRBPs and CoEs to support the execution of business change
projects and delivery of cyclical HR processes
The role will report to the HR Operations Specialist Lead and will work closely with other HR Operations
teams, across the broader HR function and directly with the business.

Key Accountabilities

Accountable for the provision of sound advice and guidance provided to managers and employees
on a variety of case management issues
Accountable for managing a portfolio of business change and in-country projects in collaboration
with HRBPs
Accountable for providing support to HRBPs and CoEs to execute the delivery of cyclical HR
processes

Provide solutions to resolve case management queries escalated from the Service Delivery Team
Provide advice, guidance and support to managers and employees on case management issues (i.e.
underperformance, disciplinary, grievance and sickness absence) and policy interpretation
Identify and analyse legal and compliance risks in employment situations and partner with the HR
Business Partner & Employee Relations team to mitigate accordingly
Keep up to date with employment law and employment law trends
Monitor and track trends in case management query to proactively identify issues and identify
opportunities to overcome these trends
Escalate complex case management queries to HRBPs & Employee Relations as appropriate

Collaborate with Subject Matter Experts and HRBPs to deliver end-to-end business change projects
(e.g. business restructure)
Work closely with broader HR Project teams to deliver in-country project work
Manage multiple projects; identifying risks, dependencies, overlaps and conflicts (both within and
outside of HR) and ensuring deadlines and deliverables are met
Maintain a mindset of continuous improvement to identify opportunities to improve the services
provided by HR

Collaborate with HRBPs and Centres of Expertise to execute and deliver cyclical HR processes (e.g.
talent, performance and reward cycles)
Act as a thought partner to HRBPs and Centres of Expertise to ensure that EMEA-wide solutions work
locally and that local HR requirement are met
Execute activity on behalf of Centres of Expertise teams for processes that are outside of the scope
of services provided by the Shared Service Centre

Education – Bachelor Degree
Years of working experience: 5+ years
Experience in managing high-risk employment-related cases from intake to investigation to resolution
Strong analytical skills and ability to exercise sound judgement based on policies, procedures, practices and risk factors
Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
Self-starter and ability to manage a workload of varying complexity to a high standard
Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific
experience in HR process design, transaction support and employee administration
Fluent in English and at least one other European language
Demonstrated knowledge of Project Management Tools and Techniques
Continuous Improvement knowledge
Personal computer skills, including MS Office and Outlook
A broad understanding of the HR employee lifecycle

For more information about this vacancy, contact recruiter Raphaël +31 6 18698563